1. Who We Are
Adventures Seeker is the data controller responsible for your personal data collected through this Website and in connection with our travel services.
Contact: info@adventuresseeker.com | +255 767 271 012 | https://adventuresseeker.com
We primarily serve international travelers booking Tanzania safaris, treks, and related experiences.
2. Scope of This Policy
This policy applies to personal data we process about Website visitors, prospective customers, clients, and travelers.
It does not apply to third-party websites linked from our Website, including payment processors, social media platforms, or supplier websites. Those sites have their own privacy policies.
3. Personal Data We Collect
3.1 Information You Provide
We may collect the following information when you inquire, book, or communicate with us:
- Name, email address, phone number, and country of residence
- Number of travelers and travel preferences
- Messages and special requests submitted through forms, email, WhatsApp, or phone
- Passport details, date of birth, nationality, and emergency contact information when required for bookings
- Dietary, medical, mobility, or other information relevant to your trip
- Payment-related information, such as billing details and transaction references (we do not store full credit card numbers on our servers)
3.2 Information Collected Automatically
When you visit our Website, we may automatically collect:
- IP address, browser type, device type, operating system, and language settings
- Pages visited, time spent on pages, referral URLs, and general location derived from IP address
- Cookie identifiers and similar online identifiers (see Section 9)
3.3 Information from Third Parties
We may receive information from travel partners, payment providers, or marketing platforms where you have interacted with us through those channels, or from other travelers when they book on your behalf.
4. How We Use Your Personal Data
We use personal data for the following purposes:
- Responding to inquiries and preparing quotes or custom itineraries
- Processing and administering bookings, payments, and travel arrangements
- Communicating with you before, during, and after your trip
- Coordinating services with guides, lodges, parks, airlines, and other suppliers
- Complying with legal, tax, and regulatory obligations
- Improving our Website, services, and customer experience
- Sending service-related messages, such as booking confirmations and important trip updates
- Sending marketing communications where permitted by law and where you have opted in
- Detecting, preventing, and addressing fraud, security issues, or misuse of our Website
- Analyzing Website traffic and usage through analytics tools
5. Legal Bases for Processing (EEA, UK, and Similar Jurisdictions)
If you are located in the European Economic Area, United Kingdom, or another jurisdiction requiring a legal basis for processing, we rely on one or more of the following:
- Contract: processing necessary to perform our contract with you or to take steps at your request before entering into a contract
- Legitimate interests: operating our business, improving our services, securing our Website, and communicating with prospective customers, balanced against your rights
- Consent: where required for marketing emails, non-essential cookies, or other processing for which we ask your permission
- Legal obligation: where processing is necessary to comply with applicable laws
- Vital interests: in rare cases, such as protecting someone's health or safety during travel
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, including to fulfill bookings, resolve disputes, enforce agreements, and comply with legal obligations.
Booking and financial records are typically retained for at least seven years where required for tax and accounting purposes.
Marketing data is retained until you unsubscribe or withdraw consent, or until we no longer have a lawful basis to contact you.
Website analytics data is retained according to the retention settings of our analytics provider.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your data in certain circumstances
- Restriction: request that we limit how we use your data in certain circumstances
- Portability: receive your data in a structured, commonly used format where applicable
- Objection: object to processing based on legitimate interests or direct marketing
- Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
- Complaint: lodge a complaint with your local data protection authority
8.1 How to Exercise Your Rights
To exercise your rights, contact us at info@adventuresseeker.com. We may need to verify your identity before responding. We aim to respond within 30 days, or within the timeframe required by applicable law.
10. Marketing Communications
With your consent where required, we may send you emails or messages about our tours, offers, and travel inspiration.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at the address below.
Even if you opt out of marketing, we may still send transactional or service-related communications about your bookings.
11. Children's Privacy
Our Website is not directed at children under 16, and we do not knowingly collect personal data from children without appropriate parental or guardian consent.
If you believe we have collected information from a child without proper consent, please contact us and we will take steps to delete it.
12. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
You are responsible for keeping any account credentials or booking references confidential.
13. Third-Party Links and Social Media
Our Website may contain links to third-party websites, including social media platforms, review sites, and supplier pages. We are not responsible for the privacy practices of those websites.
If you contact us through WhatsApp or social media, your communications are also subject to the privacy policies of those platforms.
14. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Where required by law, we will notify you of material changes.
16. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Adventures Seeker
Email: info@adventuresseeker.com
Phone: +255 767 271 012
Website: https://adventuresseeker.com